Trust is built when a handoff feels intentional. The person taking over should know what happened, what the customer needs, and what the system could not decide.
Use concise summaries, clear escalation reasons, and visible ownership. Avoid forcing people to reconstruct a conversation from scattered logs.
A human handoff is not a failure state. It is a product surface worth designing.
Make the idea practical.
Bring us the workflow you're thinking about. We'll help you find the highest-leverage starting point.
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